Community & onboarding · A 4-week cohort

Design a community people don't want to leave.

For people building online communities, memberships, and onboarding. In four weeks you'll develop the strategy behind yours, using real examples, metrics that fit, and systems that scale.

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Starts October 5 · Live Thursdays 11am ET

Community work is hard, and often lonely.

You're expected to grow it, keep people engaged, prove it's worth the budget, and hold the whole culture together, often as a team of one. The work is real and it matters, but it's easy to feel under-resourced, undervalued, and unsure what to measure or what's actually working.

Proving the valueGrowing and retaining at onceAlways-on moderationUnclear metricsDoing it solo
It doesn't have to be that way, and you don't have to figure it out alone.
Christina Hug
Who you'll do this with

Hi, I'm Christina.

I've built and scaled communities, including global programs with CreativeMornings like (Virtual Field Trips and Clubs), as well as spending a decade helping run a startup program that brings founders together in Menorca each year.

This sprint brings that hands-on, real-world approach to four weeks: no vague advice, no "just start a Slack channel," just real examples, the metrics and systems that actually work, and a room of people in the arena building alongside you.

— Christina Hug, founder of BoardingPass & Community Council
What makes this different

Not theory. What actually works.

Real, live examples

We look at real communities, what's worked and what hasn't, so you're learning from the field, not a slide of best practices.

Metrics that fit you

Engagement isn't one size fits all. We work out what's worth measuring for your community, and why a lurker doesn't have to be a bad word.

AI & smart systems

Use AI to build systems that lighten the load, not replace the human touch. We name what to automate, and protect the space that stays human.

Tested tools & frameworks

You leave with the structures, not just ideas: the frameworks and tools I use, ready to run on your own community.

Who it's for

Does this sound like you?

If any of these are your reality right now, this sprint is where you build the strategy to move through it.

You're launching a community from scratch and want to start it right
You have a community, but the goals have changed and it hasn't caught up
You need connective tissue between your programs, gatherings, or events
You have a community but are struggling to delegate to internal leaders and champions
Your community is engaged but eating all your energy to moderate
You're grappling with the business model and want formats to consider
The curriculum

Foundations, then the belonging arc

01

Foundations

Purpose, who it's for, and your strategy.

An engaged community starts with a clear purpose and a real sense of who it's for. We get under both, and start shaping the strategy the rest of the sprint builds on.

02

Orientation

How people find you, and how they arrive.
  • How are people discovering you, and how are you acquiring new members?
  • How do you activate referral engines to keep growing, if growth is a goal?
  • How are you inviting people in, and what do their first 30, 60, and 90 days look like?
03

Participation

What makes people take part, and what you measure.
  • The rituals and artifacts that make your community unlike anywhere else
  • What to actually measure for engagement, and how to define it for you (a lurker doesn't have to be a bad word)
  • Live examples of what's worked and what hasn't
04

Return

Retention, and paths to go deeper.
  • How you keep people staying and coming back, instead of quietly churning
  • Identifying and leveling up your internal leaders and champions
  • The systems, tools, and AI that lighten the load and protect your time for the human touch
What's included

Everything you need to build the strategy

4 live sessions · Thursdays 11am ET, recorded
Office hours twice a week · drop-in
Your Community Playbook · your strategy, filled in week by week
A Notion hub · every recording, template, and resource
Tested tools, frameworks & AI prompts · ready to run
A cohort in Slack · people in the arena, building alongside you

Join the fall cohort

$575 USD
Starts October 5 · Runs through October 30 · Live Thursdays 11am ET
Save your seat →
Payment plan available · Questions? christina@boardingpass.co